Returns & Exchanges

At KabukiU, we are so confident we have done everything to ensure a quality product we know you will love, if you are not 100% satisfied with your purchase of these exclusive designer garments we will happily exchange or refund your money.
Please note: There is no exchange or return on sale items.
We very much appreciate your feedback and comments, and will use them to continue to improve our products and services to you.
You can utilize our contact email address, contact@kabukiu.com.au.

How do I return something? 
To return an item(s), write us a quick message and include the receipt that accompanied your package.
We understand you get busy, so have allowed a return-time of 3 weeks from order date.
The products MUST be unworn, unwashed, with tags intact.
A credit will be processed to your PayPal account, excluding your postage fee (unless of course the goods are faulty or not as you ordered).
Please understand – we are unable to process refunds for garments that are damaged due to care instructions not being followed. 
Please note: There is no exchange or return on sale items.

How do I exchange something?

If you would like to exchange for a different color, the same process for a refund applies, and again we want our clients to enjoy free shipping.

  

Where do I send it? 

KabukiU

Returns & Exchanges

PO Box 8030

Marks Point NSW 2280

 

Important Information 
We try very hard to ensure the colors you see on our website do proper justice to our physical products.
However our clients are always surprised at how much more intense the colors and textures are, and how much more luxurious the product is in real life.
In fact, we often receive feedback telling us the products look and feel better than the online images!  So we know you’ll be thrilled.

Faulty Items
KabukiU prides itself on the quality of our products, however we assures you if something you purchased is faulty we will provide you with a full refund or exchange on that item.
Please contact us immediately if a return or exchange is required.